8 Comments
author

And here the link to Goldbelly https://www.goldbelly.com/pizzana

Expand full comment

ok we're slightly twins 😂

Your insights on opening your new location were just what I needed to hear (especially Teddy R.'s quote - forgot about that one!)! People don't know the struggles we face behind the scenes and how hard it is not to take things personally (had to hire life coach to help me with this!). So thank you for your honesty and being so open!! Helps us little start ups feel like we're not alone or like we're doing it all wrong

Expand full comment

Thank you for all this fun and informative life information and inspirational wisdom!

Expand full comment
author

Thanks for reading and commenting!!!

Expand full comment

Ah the story about the 1 star review is so refreshing to hear! Most founders online just skip over those nasty messy moments but in reality things sometimes (hopefully only rarely) slip through the cracks, stuff happens and a bad customer experience is inevitable. The idea to give them gift cards and an apology was great. Most people just want to know they’re heard and seen and a heartfelt im sorry with an olive branch goes a long way! Really enjoying the newsletter!

Expand full comment
author

Thank you so much for reading and for the lovely words of support🙏🏻

Expand full comment

You’re one of kind Candace admire your energy and business sense … Pizzana is awesome btw …

Expand full comment
author

aw thanks so much! that means a lot

Expand full comment